Refunds and Returns Policy
We have a 30 day returns policy. If 30 days have passed since the date of purchase, unfortunately we are unable to offer you any refunds or exchanges.
To be eligible for a return, the item must be undamaged and in the same condition that you received it. It must also be in its original packaging.
Items for which the return is excluded:
* Gift Vouchers
For return purposes, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to acknowledge receipt of the item. We will also let you know if your refund request has been approved or denied.
If your request is approved, your refund will be processed and a credit will automatically be applied to your card or original payment method, within a number of days.
Late or outstanding refunds (if applicable)
If you still haven't received a refund, first double-check your bank account.
Then contact your credit card company; it may take some time before the refund is formally posted.
Then contact your bank. There is often some processing time for posting a refund.
If you have already followed these steps and still have not received your refund, write to us at the following address: email@example.com.
Sale items (if applicable)
Only full priced items can be refunded. Unfortunately, no refunds are possible for sale items.
Changes (if applicable)
We only replace items if they are faulty or damaged. If you need an exchange with the same item, send us an email to firstname.lastname@example.org and send the item to the following address: Via Fiume 2/3 17100 Savona SV Italy .
To make a return, send the product to the following address: Via Fiume 2/3 17100 Savona SV Italy.
The shipping costs for returning the item will be at your expense. Shipping costs are non-refundable. If you receive a refund, return shipping costs will not be included in the refund.
If you need to ship an item, consider using a trackable shipping service or insuring the shipment. We do not guarantee that we will receive the returned item.